RANDALL M. CLAGUE
5497B Roundtree Drive, Concord, CA 94521
(925) 381-2400 www.rclague.net
- EDI or Interface work in a fun environment.
U.S. Marine Corps Service Schools:
Basic Electronics Course (1st of 47);
Fundamentals of Digital Logic Course (1st of 47);
Radio Fundamentals Course (1st of 29);
Ground Radio Repair Course (3rd of 23).
Diablo Valley College:
Novell Internetworking (4.0);
EDI Partners Ltd:
Health Care Standards (HIPAA/ANSI X12N)
- Trained in troubleshooting techniques, systems analysis,
and software design. Can distinguish clearly between
knowledge, beliefs, and assumptions. Very analytical.
Excellent communications skills, both written and verbal.
Able to understand, and clearly explain, any rational
system. Broad experience in a smorgasbord of PC software:
DOS, Windows (all versions), and most networks,
communication packages, and office productivity
applications. Proficient in installation and
configuration of all PC peripherals and adapters.
Experienced supporting and training users, ranging from
programmers and technicians to computer illiterates, both
in person and remotely.
Amateur Radio Technician
- 2002: Interface Consultant,
Orchard Software, Indianapolis, IN.
- Duties ranged from rewriting interface specifications and vendor agreements
to evaluating training materials and interface operations.
- 1998 - 2001: Senior Database Coordinator/Interface
Medical Center, Oakland, CA.
- Using STC Datagate running on DG UNIX, built and
maintained HL7 interfaces from HBOC STAR Patient Care,
Sunquest Lab, a transcription system, and an internal
Electronic Patient Record (EPR) system to Kaiser
Permanente, EPR, MIDAS UR/QA system, ER tracking system,
bed tracking system, and back to HBOC. Domains being
interfaced included ADT, Pharmacy, Lab, Radiology,
Medical Records Abstract, and EPR scan flag. Wrote an HL7
parser in MS Access, and frequently wrote data mining
routines in QuickBASIC. Wrote numerous UNIX scripts to
- 1996 - 1997: Lead Interface Analyst/Program Manager;
Medicus Systems, Alameda, CA, Evanston, IL.
- Implemented batch, real time, and interactive interfaces
for UNIX, DOS, and Windows products. Interfaced medical
records coding/abstracting product to a variety of
emulators, on site and via modem. Consulted with hospital
IS staff to resolve network and emulation issues.
Supported UNIX, DOS, and Windows product interfaces for
existing clients. Documented Windows interface
functionality and configuration. Informally, acted as
conduit within Interface department to disseminate
technical data to the rest of the team, and within CDS,
to disseminate Interface plans and requirements to the
rest of the division. This led to selection as Interface
Program Manager, formalizing liaison and training duties.
Primary responsibilities as Program Manager were writing
functional specs, training guides, and other technical
documentation; testing alpha versions of software, and
managing and documenting the rollout of the interface for
the Windows NT client/server product.
- 1995 - 1996: Resident Engineer;
Vanstar Corporation, Concord, CA.
- Augmented IS departments at Fortune 2000 companies to
support end users. Provided all manner of hardware and
software support. Clients included
Typical dispatches involved installing hardware/software,
resolving network problems, and/or resolving hardware/software
conflicts. Fine tuned my ability to fix things I'd never
- 1995: Support Technician;
Research Insitute of America, Concord, CA, New York, NY.
- Supported 30,000+ end users of CDROM based tax compliance
research software. Walked users through installation,
registration, configuration, and troubleshooting hardware
and software problems.
- 1993 - 1994: EDI Tech Chief;
QuadraMed Corporation, Larkspur, CA.
- Specified, designed, created, and operated an electronic
claims clearinghouse, performing asynch and bisynch data
reception & transmission using dialup lines.
Interfaced with DOS & UNIX BBSs, X.25 networks, &
SNA hosts. Clearinghouse monthly volume grew to 90,000
claims/$400MM; processed claims from 50+ hospitals to 21
payors in 8 states. Specified, designed, tested, and
installed proprietary communications module for claims
transmission. Trained EDI Ops Chief and EDI Ops Tech to
handle daily routine as clearinghouse grew. Wrote DOS
batch files and comm scripts for new payor certification.
Dual hatted as technical support, performed database
maintenance, installation support, and customer support.
- 1989 - 1992: Technical Support Rep;
StellarNet, Inc., San Francisco, CA.
- Support/Engineering liaison. Supported CSRs on technical
matters. Responsible for maintenance and upgrades of EDI
production system. Performed QA on all products.
Troubleshot customer problems remotely. Designed, coded,
and tested custom programs for customers with nonstandard
requirements. Did all maintenance programming on Worker's
Comp products. Responsible for data security. Expedited
Operations, Sales, and Administration tasks by providing
tips, time-savers, and technical guidance. Whacked
recalcitrant machinery (hey, it works).
- 1986 - 1989: Computer Operator/Programmer;
U.S. Marine Corps, San Francisco, CA, Alameda, CA.
- Designed, coded, tested, debugged, maintained, and
operated programs in dBase III to automate a manual
tracking system. Cut the Reserve Chief's workload by 80%.
Provided phone and tech support on an automated
communications system, without source code. Designed,
coded, tested, debugged, maintained, and operated
programs used for data entry, maintenance, auditing, and
reporting, including automated data conversion between
Lotus and Dbase. Informal role as local technical support.
- 1985 - 1986: Electronics Student;
U.S. Marine Corps, 29 Palms, CA.
- Additional duties as a Barracks NCO included
responsibility for the health, welfare, and moral
guidance of 38 junior Marines. Further additional duties
as a Class NCO included overall responsibility for 23
junior classmates. In spite of triple load, took academic
- 1980 - 1984: Cannoneer, Artillery Fire Control Man,
Operations Clerk, UNITREP NCO, Artillery Fire Control
Man, Battalion NBC NCO; U.S. Marine Corps, 29 Palms,
CA, Okinawa Japan, 29 Palms, CA.
- 1995 - present: Volunteer Rocket Engineer;
Experimental Rocket Propulsion Society.
- ERPS is the San Francisco Bay Area's liquid
fuel rocket engine design and test team.
Positions of increasing responsibility; currently
Vice President. Also Regulatory Affairs Officer.
Write simulation software as a reality check on
vehicle design proposals and market proposals;
wrote ERPS comments on
proposed rules regulating licensing of reusable launch
vehicles, which were incorporated into FAAs
- 2000 - present: Founder;
SmartFlight, a semi-autonomous division of ERPS, Concord, CA.
- ERPS develops rocket engine technology. SmartFlight flies
rockets. "Fly early. Fly often."
Space Studies Institute;
Experimental Rocket Propulsion Society